VoIP • UC • Cloud

ABOUT ME

The brief introduction of myself

High End Customer focused and result oriented VoIP and UC&C Integration and SIP Engineer with more than 8 years’ experience working on project design, onsite preparation, installation, and delivering the project to the end customer in more than 23 countries including Europe, South America and the USA.

DANNY DIAS
Integrator   •   VoIP UC&C   •   Professional

Strong background knowledge in VoIP and IP Telephony, Unified Communications & Collaboration, Contact Centers, Video Conference, IP Infrastructure (LAN, WAN, QoS) and CLOUD environment.

Preparation and onsite Installation of Multimillionaire and Complex projects like several Brazilian Government Ministry, DHL in Mexico, French Army in Brest France, CIP Brazil, Banco do Brazil, Diners Ecuador, Portugal Telecom, KPN in the Netherlands, Ibercaja Bank Spain, Nassau County NY, etc.

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I AM GOOD AT

95
VOIP

8 years of experience in opensource (Asterisk...

98
UC

More than 4 years as a Professional...

95
SIP

As a SIP School Certified Associate, i...

95
SERVICES

I have a strong customer oriented profile,...

90
CLOUD

Unified Communications and Collaboration Cloud deployments, based...

85
LINUX

Advanced administration of Red Had and CentOS...

MY RESUME

Highly motivated and skilled Unified Comms and VoIP Engineer


  • Cisco Call Flows and Call Legs analysis

  • Cisco Telephony and Mobility Features
  • Cisco Unity Connection deployment and configuration
  • Cisco IM and Presence configuration
  • Cisco Monitoring Troubleshooting and Disaster Recovery
  • CLOUD solutions design and implementation for Voice and Unified Communications from Alcatel-Lucent
  • VitalQIP: official training
  • VMware VM HA and VMotion deployments
  • ACFE OpenTouch R2
  • dCAP: Digium Certified Asterisk Professional #1710
  • OCP : OpenSIPS Certified Professional – Open SIP Proxy
  • SSCA : Sip School Certified Associate
  • Experience on OmniPCX Enterprise Alcatel-Lucent (OXE) deployment for Multinational Companies
  • Experience with OpenTouch Bussiness & Multimedia Editions from Alcatel-Lucent in more than 22 countries for government and multinational high end customers
  • E-SBC AudioCodes: SIP Manipulation & Security deployments for high end customer
  • Reverse Proxy NGINX
  • Lync 2013 installation and integration with ALU UC&C products
  • OpenTouch Enterprise Cloud Solutions in Germany and EEUU
  • Official Translator for the SSCA and SSVP Certifications Exams of SipSchool (English -> Spanish)
  • Member of The Sip School – Contributing on Developing of New trainings – http://thesipschool.com/about-us.html
  • Solving NAT issues with RTP-Proxys
  • UNIX/LINUX administrator – RedHat/Debian/Solaris
  • English Language Certified by The British Council

 

work experience

my professional background

NOW
April
2016
Cisco Systems
Dallas, TX, USA
Customer Support Engineer Level 3

Voice and Applications Customer Support Engineer at Cisco Systems supporting Instant Message & Presence Server (IMPS), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Jabber Client....

March
2016
September
2015
Alcatel-Lucent Enterprise
Chicago, IL, USA
NAR Professional Services Engineer

North America Region Professional Services Engineer for Alcatel-Lucent Enterprise. Implementation/Installation/Support of Alcatel-Lucent Enterprise Voice & Applications products for enterprise customers in NAR, including coverage for CALA (Caribbean & Latin America Region). Creation of High Level Design Documents and data collection prior to onsite intervention....

August
2015
January
2013
Alcatel-Lucent Enterprise
Caracas, Venezuela
CALA Professional Services Engineer

Caribbean & Latin America Professional Services Engineer for Alcatel-Lucent Enterprise. Implementation/Installation/Support of Alcatel-Lucent Enterprise Voice & Applications products for enterprise customers in CALA Region. Creation of High Level Design Documents and data collection prior to onsite intervention....

December
2012
October
2011
Alcatel-Lucent Enterprise
Madrid, Spain
EMEA Professional Services Engineer

Europe & Middle East Professional Services Engineer for Alcatel-Lucent Enterprise. Implementation/Installation/Support of Alcatel-Lucent Enterprise Voice & Applications products for enterprise customers in EMEA, including coverage for CALA (Caribbean & Latin America Region). Creation of High Level Design Documents and data collection prior to onsite intervention....

August
2011
January
2011
INDRA SISTEMAS
Madrid, Spain
SIP Development Engineer at INDRA SISTEMAS

SIP Developer Engineer at INDRA SISTEMAS, Torrejón de Ardoz Madrid. Belonging to the ATM-CNS (Air Traffic Management - Control Navigation System) department, developing/programming the SIP Proxys (OpenSER project) for the entire AENA (Aeropuertos Españoles y Navegación Aerea) network and defining the requeriments to build/manufactoring the "Indra gateways/terminals" for the different networks on the Air Traffic Control based on the RFC3261 and EUROCAE ED-137 (ATS-R2, ATS-QSIG, RDSI) Teaching and forming all the department on SIP protocol based on the RFC3261...

December
2010
August
2009
VETELCOM C.A
Caracas, Venezuela
VOIP COMPANY OWNER

Owner. Manager and installation coordinator of IP networks specifically for VoIP, sizing servers and software deployment for IP Infrastructures. Integrator of big IP solutions including VLAN’s, VPN, Movistar Microwaves to implement large scale wifi solutions, E1’s implementations on IP PBX’s, BERL testing and SIP/IAX, PRI debugging Specialist in Asterisk for Call Centers, knowledge of the metrics for measurement and statistics....

August
2009
December
2007
SUN Microsystems
Caracas, Venezuela
SUN Support Engineer

Belonging to the GSC (Global Service Center) area. Responsible for the first and second level support, generation of quotes and configurations of servers for SAN, NAS and DAS implementations. Technical support for the Latin American region including Brasil (mail and phone attention in Portuguese) and Trinidad & Tobago, Bermudas (in English). Administrator of the wiki of the departament. Trainer responsible for the new staff of the group, in Sao Paulo, Brasil. Administrator of the managing system server for controling all the incidents of the region (HelpDesk V2.0), running on Solaris with replication in Caracas - Buenos Aires. Used for all the Latin...

EDUCATION

MY EDUCATION

September
2007
September
2002
National Experimental Technical University of the Armed Force (UNEFA)
Aragua, Venezuela
Telecommunications Engineer

National Experimental Technical University of the Armed Force (UNEFA), Nucleus Maracay, Maracay, Aragua, Venezuela 2002-2007. Obtained Title: Telecommunications Engineer Industrial Long internship: Implementation of a Telephone Central Office in VoIP using open software, In Asterisk with Tarificator, during January and May, 2007 in the CANTV (Compañia Anónima Nacional de Teléfonos de Venezuela) Corporation. With an implementation of a voice network based in open source, the thesis made in CANTV, Caracas Venezuela, was qualified with honorific distinction by FUNDEI institution, metropolitan zone. Promoted to the award “Roberto Salas Capriles”, recognition made for the academicals merits and the development of an outstanding University thesis....

Browse my recent works

The best of my projects

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CONTACT ME

GET IN TOUCH

Carlsbad CIR,
Naperville, IL, 60563, United States

+1 630 210 2532

ddias@danntel.net